Privacy Policy

Welcome to Wing Snob. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website chickenwingsnob.click and use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

This Privacy Policy applies to all information collected through our website, as well as any related services, sales, marketing, or events. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

1. About Us

Wing Snob is a food-focused business operating in the United States. We are dedicated to delivering quality food experiences to our customers. For all privacy-related inquiries or concerns, you may contact us using the information provided below:

2. Information We Collect

We collect information about you in various ways when you interact with our website and services. The categories of information we collect include the following:

2.1 Personal Information You Provide to Us

We collect personal information that you voluntarily provide to us when you register on the website, place an order, express interest in obtaining information about us or our products and services, participate in activities on the website, or otherwise contact us. The personal information we collect may include:

• Name: First and last name used for account creation, orders, or inquiries.
• Email Address: Used for account registration, order confirmations, receipts, and marketing communications (where consent is given).
• Phone Number: Collected for order coordination, delivery updates, and customer support purposes.
• Mailing and Billing Address: Collected when you place an order or request delivery to facilitate fulfillment and billing.
• Payment Information: We collect data necessary to process your payment if you make purchases, such as your payment instrument number and the security code associated with your payment instrument. All payment data is stored by our payment processors, and we encourage you to review their privacy policies.
• Usernames and Passwords: Created when you register for an account on our platform.
• Contact Preferences: Communication preferences and opt-in or opt-out choices.
• Food Preferences and Dietary Information: Any food-related preferences, allergy information, or dietary restrictions you voluntarily provide to customize your experience.
• Feedback and Reviews: Any content you submit through reviews, surveys, or customer feedback forms.

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and your interaction with our site. This information does not reveal your specific identity but may include device and usage information such as:

• Device Information: IP address, browser type and version, operating system, device identifiers, screen resolution, and hardware configuration.
• Usage Data: Pages visited, time and date of visits, time spent on each page, referring URLs, click paths, and other diagnostic data.
• Location Data: General geographic location based on IP address (country, state, city-level data). We do not collect precise GPS location unless you explicitly grant permission.
• Log Data: Server logs that record requests your browser makes to our server, including error logs and performance data.
• Interaction Data: How you interact with our website, such as the links you click, the pages you view, and how long you stay on a page.

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect and store certain information about you. Cookies are small data files stored on your device that help us recognize you on return visits and understand how you use our website. For more detailed information about the cookies we use, please refer to our Cookie Policy linked on our website. You may control cookie preferences through your browser settings or our cookie consent tool.

2.4 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms if you log in or interact with our website through social media accounts.
• Online advertising networks and analytics providers who share aggregated or de-identified data about web users.
• Business partners and service providers who assist us in delivering our services.
• Publicly available sources where applicable and permitted by law.

3. How We Use Your Information

We use the information we collect about you for a variety of legitimate business purposes, including:

3.1 Providing and Managing Our Services

• To process and fulfill your food orders, including coordinating delivery or pickup.
• To create and manage your user account.
• To process payments and send you related information, including purchase confirmations and invoices.
• To respond to your inquiries, comments, and requests for customer support.
• To provide you with updates about your orders, including order status notifications.

3.2 Improving Our Services and Website

• To analyze usage patterns and trends to better understand how visitors use our website.
• To troubleshoot technical issues and improve the functionality and design of our website.
• To conduct research and analysis to help us improve our menu offerings and food products.
• To monitor and analyze the effectiveness of our marketing campaigns.

3.3 Marketing and Communications

• To send you promotional communications, special offers, newsletters, and updates about our food products, if you have opted in to receive such communications.
• To personalize your experience on our website and display content that may be of interest to you.
• To serve targeted advertisements on third-party platforms based on your browsing behavior and interests, where permitted by law.
• To administer contests, promotions, surveys, and other events.

3.4 Legal and Safety Purposes

• To comply with applicable laws, regulations, and legal obligations under United States federal and state law.
• To enforce our Terms of Service and other agreements.
• To protect the rights, property, and safety of Wing Snob, our customers, and the public.
• To detect, investigate, and prevent fraudulent transactions and other illegal activities.
• To respond to law enforcement requests and as required by applicable law, court orders, or governmental regulations.

4. Legal Basis for Processing (Applicable U.S. Law)

Wing Snob operates in the United States and our data practices are governed by applicable federal and state laws, including but not limited to:

• The Federal Trade Commission Act (FTC Act): We comply with the FTC's requirements regarding unfair or deceptive practices in commerce, including our data collection and privacy practices.
• The California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA): To the extent applicable, we comply with CCPA/CPRA requirements for California residents. Please see Section 9 below for specific rights afforded to California residents.
• CAN-SPAM Act: We comply with the CAN-SPAM Act for all commercial email communications.
• Children's Online Privacy Protection Act (COPPA): We do not knowingly collect data from children under the age of 13. Please see Section 11 for more details.
• Other applicable state privacy laws, including but not limited to the Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), and other emerging state-level privacy regulations.

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for their own marketing purposes. However, we may share your information in certain circumstances as described below:

5.1 Service Providers and Business Partners

We may share your data with third-party service providers that perform services on our behalf, including:

• Payment Processors: To securely process your payment transactions.
• Delivery and Logistics Partners: To coordinate food delivery to your specified address.
• Cloud Hosting and IT Providers: To store data and maintain our website infrastructure.
• Email and Communication Service Providers: To send transactional and marketing emails on our behalf.
• Analytics Providers: Such as Google Analytics, to help us understand how visitors use our website.
• Customer Support Tools: Platforms that help us manage and respond to customer inquiries.
• Marketing Platforms: Advertising and social media platforms for marketing campaigns.

All third-party service providers are required to handle your data in accordance with applicable law and our data processing agreements, and they are prohibited from using your personal information for any purpose other than providing the contracted services.

5.2 Business Transfers

If Wing Snob undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via a prominent notice on our website and/or by email prior to your information becoming subject to a different privacy policy.

5.3 Legal Requirements and Protection of Rights

We may disclose your information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request.
• Enforce our Terms of Service or other agreements.
• Protect and defend the rights, property, or safety of Wing Snob, our users, or the public.
• Prevent or investigate possible wrongdoing in connection with our services.

5.4 Aggregated or De-identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, analysis, or marketing purposes. This information is not personal data and is not subject to the protections described in this policy.

6. Data Security

We take the security of your personal information seriously. We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. These measures include:

• Encryption: We use industry-standard SSL/TLS encryption for data transmitted between your browser and our servers.
• Secure Payment Processing: All payment card data is handled by PCI DSS-compliant payment processors. We do not store full payment card numbers on our systems.
• Access Controls: We limit access to personal information to those employees, agents, contractors, and service providers who have a legitimate business need to access it.
• Regular Security Assessments: We periodically review our information collection, storage, and processing practices, including physical security measures, to guard against unauthorized access to systems.
• Incident Response: We maintain a data breach response plan to ensure timely notification and remediation in the event of a security incident.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention periods we apply are as follows:

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it. If deletion is not immediately possible (for example, because your information has been stored in backup archives), we will securely store your information and isolate it from any further processing until deletion is possible.

8. Your Privacy Rights

Depending on your state of residence within the United States, you may have the following rights with respect to your personal information:

8.1 Right to Know / Right to Access

You have the right to request that we disclose what personal information we have collected about you, the sources from which it was collected, the business or commercial purpose for collecting it, and the categories of third parties with whom we share it.

8.2 Right to Correct

You have the right to request that we correct inaccurate personal information we maintain about you, taking into account the nature of the information and the purposes of the processing.

8.3 Right to Delete

You have the right to request that we delete personal information we have collected about you, subject to certain exceptions. For example, we may need to retain certain information to comply with legal obligations, complete transactions, or detect security incidents.

8.4 Right to Opt Out of Sale or Sharing

We do not sell your personal information in the traditional sense. However, our use of certain advertising and analytics tools may constitute "sharing" of personal information under some state laws. You have the right to opt out of such sharing for cross-context behavioral advertising purposes. To exercise this right, please contact us at [email protected].

8.5 Right to Data Portability

You have the right to receive the personal information you have provided to us in a structured, commonly used, and machine-readable format, and to request that we transmit this data to another organization where technically feasible.

8.6 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. This means we will not deny you goods or services, charge you different prices or rates, provide you a different level or quality of goods or services, or suggest that you may receive a different price or rate or different level or quality of goods or services because you exercised your rights.

8.7 Right to Limit Use of Sensitive Personal Information

To the extent we collect sensitive personal information (such as precise geolocation, financial data, or health/dietary information), you have the right to limit our use of that information to what is necessary to provide the requested service.

8.8 Exercising Your Rights

To exercise any of the rights described above, please submit a verifiable consumer request to us by:

• Emailing us at: [email protected]
• Visiting our website: chickenwingsnob.click

We will respond to your request within 45 days of receipt. If we require more time (up to an additional 45 days), we will inform you of the reason and extension period in writing. We may need to verify your identity before processing your request to ensure the security of your information.

9. California Residents — Additional Rights Under CCPA/CPRA

If you are a resident of California, you have additional rights under the California Consumer Privacy Act of 2018 (CCPA) as amended by the California Privacy Rights Act of 2020 (CPRA), which became fully effective January 1, 2023.

9.1 Categories of Personal Information Collected

In the preceding 12 months, Wing Snob has collected the following categories of personal information as defined by the CCPA:

• Identifiers (e.g., name, email address, IP address)
• Commercial Information (e.g., records of products or services purchased)
• Internet or Other Electronic Network Activity (e.g., browsing history on our website)
• Geolocation Data (general location based on IP address)
• Inferences drawn from the above to create a profile about preferences and behaviors
• Sensitive Personal Information (dietary and food allergy information provided voluntarily)

9.2 "Shine the Light" Law

California Civil Code Section 1798.83 (the "Shine the Light" law) permits California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please contact us at [email protected].

9.3 Authorized Agents

California residents may designate an authorized agent to submit requests on their behalf. To use an authorized agent, the agent must provide written authorization signed by you, and we may still require you to verify your own identity directly with us.

10. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and serve relevant content and advertisements. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the website to function. These cookies do not require your consent.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
• Functional Cookies: Enable enhanced functionality and personalization, such as remembering your preferences and login details.
• Targeting and Advertising Cookies: Used to deliver advertisements more relevant to you and your interests, and to measure the effectiveness of advertising campaigns.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more detailed information about the specific cookies we use and how you can manage your preferences, please refer to our full Cookie Policy available on our website.

We also use tools such as Google Analytics, which uses cookies to help us analyze website traffic. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.

11. Children's Privacy

Our website and services are intended for users who are at least 18 years of age. We do not knowingly solicit data from or market to individuals under the age of 18. In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under the age of 13.

If you become aware of any data we may have collected from children under the age of 13, or from individuals under 18 years of age in violation of this policy, please contact us immediately at [email protected]. Upon receiving such notification, we will take steps to promptly delete such information from our records.

Parents and guardians who believe their child has provided us with personal information without their consent are encouraged to contact us so we can remove such information and terminate any account created by or for a minor.

12. International Data Transfers

Wing Snob is based in the United States, and our servers and primary operations are located within the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

If you are located in a country that has data protection laws providing for a different standard of protection than that of the United States, please note that by using our website and providing us with your information, you are consenting to the transfer of your information to the United States for processing in accordance with this Privacy Policy.

We take steps to ensure that any international transfers of personal data are conducted in compliance with applicable law and that adequate safeguards are in place to protect your information.

13. Do Not Track Signals

Some browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. At this time, because there is no uniform standard for recognizing and implementing DNT signals, our website does not currently respond to DNT browser signals or mechanisms. We will continue to monitor developments in this area and update our practices if and when a universally accepted standard emerges.

However, you can opt out of interest-based advertising through tools provided by the Digital Advertising Alliance at www.aboutads.info or the Network Advertising Initiative at www.networkadvertising.org.

14. Third-Party Links and Websites

Our website may contain links to third-party websites, social media platforms, and online services that are not operated by us. If you click on a third-party link, you will be directed to that third party's website. We strongly advise you to review the privacy policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. The inclusion of a link on our website does not imply our endorsement of the linked site or its privacy practices.

15. Email Marketing and Opt-Out

With your permission, we may send you marketing emails about our products, special offers, and promotions. You may opt out of receiving marketing emails from us at any time by:

• Clicking the "Unsubscribe" link at the bottom of any marketing email we send.
• Contacting us directly at [email protected] with the subject line "Unsubscribe."
• Updating your communication preferences in your account settings (if applicable).

Please note that even after you opt out of receiving marketing communications, we may continue to send you transactional or service-related emails (such as order confirmations, account notifications, and customer service responses) as these are necessary to fulfill our contractual obligations to you.

We comply with the CAN-SPAM Act. All marketing emails we send will identify us as the sender, will not use deceptive subject lines, will include a valid physical postal address, and will provide a clear mechanism to opt out of future emails.

16. How to File a Complaint

If you believe that we have not complied with applicable privacy laws or this Privacy Policy in our handling of your personal information, we encourage you to contact us first so we can address your concerns:

We will investigate and attempt to resolve any complaint or dispute regarding the use and disclosure of personal information within 30 days of receipt of your complaint.

16.1 Federal and State Regulatory Authorities

If you are not satisfied with our response, you may file a complaint with the appropriate data protection authority:

• Federal Trade Commission (FTC): The FTC oversees consumer protection and privacy in the United States. You can file a complaint at reportfraud.ftc.gov or by calling 1-877-382-4357.
• California Attorney General (for California Residents): California residents may contact the California Attorney General's Office regarding CCPA/CPRA complaints at oag.ca.gov/privacy or by calling 916-210-6276.
• California Privacy Protection Agency (CPPA): As of 2023, the CPPA also has enforcement authority over CPRA matters. More information is available at cppa.ca.gov.
• State Attorneys General: Residents of other states with applicable privacy laws (including Virginia, Colorado, Connecticut, Utah, and others) may contact their respective state Attorney General for guidance and to file complaints.

17. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page with an updated "Last Updated" date.
• Sending you an email notification if the changes are material and you have provided us with your email address.
• Displaying a prominent notice on our website homepage when significant changes are made.

We encourage you to review this Privacy Policy periodically to stay informed about our data practices. Your continued use of our website after any changes to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree to the updated terms, you should discontinue your use of our website and services and contact us to request deletion of your data.

18. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please do not hesitate to contact us. We are committed to addressing your privacy concerns promptly and professionally.

When contacting us about a privacy matter, please include your full name, the email address associated with your account (if applicable), and a detailed description of your request or concern. This will help us process your inquiry as efficiently as possible.

We aim to respond to all privacy-related inquiries within 30 business days. For requests that are complex or numerous, we may require up to 45 days, and we will notify you of any extension and the reason for it in writing.