Refund Policy

Last Updated: March 22, 2026

1. Introduction

At Wing Snob, customer satisfaction is at the heart of everything we do. We take pride in preparing and delivering high-quality chicken wings and food products that meet the highest standards of taste, freshness, and safety. However, we understand that occasionally issues may arise with your order. This Refund Policy has been established to provide clear guidance on how we handle refund requests, cancellations, exchanges, and disputes.

This policy applies to all purchases made through our website chickenwingsnob.click and is governed by applicable United States consumer protection laws, including the Federal Trade Commission (FTC) Act, as well as any relevant state-level regulations. If you have any questions about this policy, please contact us at [email protected].

2. Eligibility Conditions for Refunds

We want every customer to have a positive experience with Wing Snob. Refunds may be issued under the following conditions:

• Incorrect Order: You received an item that was different from what you ordered (e.g., wrong flavor, wrong quantity, or wrong product entirely).
• Missing Items: One or more items from your order were not included in your delivery or pickup.
• Food Quality Issues: The food you received was spoiled, undercooked, overcooked, or otherwise unfit for consumption due to an error on our part.
• Damaged Packaging: Your order arrived with significantly damaged packaging that compromised the integrity or safety of the food.
• Significant Delay: Your order was delayed beyond the estimated delivery time to a degree that materially impacted your experience, and the food was no longer fit for consumption upon arrival.
• Unauthorized Transaction: A charge appeared on your account that you did not authorize and that is confirmed to be fraudulent.

Refund eligibility is determined on a case-by-case basis. Wing Snob reserves the right to request photographic evidence, order confirmation numbers, or other documentation to verify a refund claim before processing it.

3. Timeframes for Refund Requests

Due to the perishable nature of food products, we enforce strict timeframes for submitting refund requests. Refund claims submitted outside these windows may not be accepted.

We strongly encourage customers to inspect their orders immediately upon receipt. Requests made after these timeframes will be reviewed at Wing Snob's sole discretion and may be declined without further obligation.

4. Non-Refundable Items and Situations

Certain situations and items are not eligible for refunds. Please review the following carefully:

• Change of Mind: Orders that have already been prepared or delivered cannot be refunded solely because you changed your mind or no longer want the item.
• Partially Consumed Orders: If more than a reasonable portion of the food has been consumed, a refund will not be issued unless there is a documented food quality or safety concern.
• Customized or Special Orders: Items that were specially customized to your specific request (such as custom spice levels or special preparation instructions) are non-refundable unless there was an error on our part.
• Promotional or Discounted Items: Items purchased through special promotions, bundle deals, or discount codes may have limited or no refund eligibility, as specified at the time of promotion.
• Gift Cards and Store Credits: Gift cards and promotional store credits are non-refundable and cannot be exchanged for cash.
• Third-Party Delivery Errors: If your order was fulfilled correctly by Wing Snob but was damaged, lost, or delayed due to the fault of a third-party delivery service, the refund claim must be directed to that third-party provider. We will assist you in the process where reasonably possible.
• Customer-Provided Incorrect Information: Refunds will not be issued for orders that were undeliverable or incorrect due to inaccurate address, contact, or order information provided by the customer.

5. How to Request a Refund — Step-by-Step

If you believe your situation qualifies for a refund under the terms outlined above, please follow these steps:

1. Step 1 — Gather Your Information: Collect your order confirmation number, the email address used to place the order, the date and time of your order, and any photos or evidence of the issue (e.g., photos of incorrect items, damaged packaging, or quality concerns).
2. Step 2 — Contact Us: Reach out to our customer support team via email at [email protected] or through the contact form available on our website at chickenwingsnob.click. Please include "Refund Request" in the subject line.
3. Step 3 — Describe Your Issue: In your message, clearly explain the nature of the problem, including a detailed description of what was wrong with your order and your desired resolution (refund, replacement, or store credit).
4. Step 4 — Submit Supporting Evidence: Attach any photos, screenshots, or other documentation that supports your claim. This will help us process your request more efficiently.
5. Step 5 — Await Review: Our customer support team will review your request and respond within 2 business days. We may ask for additional information during this stage.
6. Step 6 — Resolution: Once your request has been reviewed and approved, we will notify you of the outcome. Approved refunds will be processed using the original payment method or as store credit, depending on the nature of the issue.

6. Refund Processing Times by Payment Method

Once a refund has been approved, processing times vary depending on the payment method used at checkout:

Please note that while Wing Snob processes refunds promptly, the actual timing of when funds appear in your account depends on your financial institution or payment provider. We are not responsible for additional delays caused by banks or third-party payment processors. If you have not received your refund within the timeframe listed above, please contact your bank first and then reach out to us at [email protected].

7. Partial Refunds

In some situations, a partial refund may be issued rather than a full refund. Partial refunds may apply in the following circumstances:

• Only certain items in a multi-item order were incorrect, missing, or unsatisfactory.
• The food quality issue affected only part of the order, and the remainder was delivered correctly and in acceptable condition.
• A delivery delay affected the quality of only certain items in the order.
• A portion of the food was consumed before the issue was identified, and the issue was not a safety concern.

Partial refund amounts will be calculated based on the proportional value of the affected items relative to the total order cost. Delivery fees and applicable service charges may not be included in the partial refund unless the issue was directly caused by Wing Snob's fulfillment process.

8. Exchange Policy

Given the perishable and time-sensitive nature of food products, exchanges work differently than they would for non-food items. Wing Snob handles exchanges as follows:

• Incorrect Items: If you received the wrong item and the issue is reported within 24 hours, we will arrange for a replacement order to be sent to you at no additional charge, or we will issue a full refund for the incorrect item.
• Quality Concerns: If your food did not meet our quality standards due to an error in preparation, we will offer to remake and redeliver your order (subject to availability and operating hours) or provide a full refund.
• No Direct Swaps: Because food products cannot be physically returned or exchanged like retail merchandise, we do not accept returned food items. All resolutions are handled through remakes, refunds, or store credit.

Wing Snob reserves the right to limit or decline exchange requests in cases where we believe the request is made in bad faith or where evidence does not support the claimed issue.

9. Cancellation Policy

Cancellations are subject to the stage of your order at the time the cancellation request is made:

• Before Preparation Begins: If you need to cancel your order, please contact us immediately at [email protected]. If your cancellation request is received before food preparation has started, we will cancel the order and issue a full refund.
• During Preparation: If food preparation has already begun when your cancellation request is received, we may only be able to offer a partial refund or store credit, as ingredients and labor have already been committed to your order.
• After Dispatch or Pickup: Orders that have already been dispatched for delivery or are ready for pickup cannot be cancelled. Refunds in this case will only be issued if a qualifying issue (as described above) is identified upon receipt.
• Scheduled or Pre-Orders: For advance or scheduled orders, cancellations must be requested at least 2 hours before the scheduled fulfillment time to qualify for a full refund. Cancellations received within 2 hours of fulfillment may be subject to a cancellation fee or partial refund at Wing Snob's discretion.

10. Dispute Resolution Process

Wing Snob is committed to resolving all customer concerns fairly and transparently. If you are not satisfied with the outcome of your refund request, we encourage you to follow the steps below:

1. Step 1 — Internal Escalation: If your initial refund request was denied or you disagree with the outcome, you may request an escalation by emailing [email protected] with the subject line "Refund Dispute — Escalation Request." Please include your original case reference number and any additional information you would like considered.
2. Step 2 — Senior Review: A senior member of our customer service team will review your case within 5 business days and provide a final internal determination.
3. Step 3 — External Dispute Resolution: If you remain unsatisfied after our internal review, you have the right to pursue the following external options:
   • Credit Card Chargeback: You may contact your bank or credit card issuer to initiate a chargeback process if you believe a charge was incorrect or unauthorized.
   • FTC Complaint: You may file a complaint with the U.S. Federal Trade Commission (FTC) at ftc.gov if you believe your consumer rights under the FTC Act have been violated.
   • State Attorney General: Depending on your state of residence, you may also contact your state's Attorney General office for consumer protection assistance.
   • Better Business Bureau (BBB): You may file a complaint with the Better Business Bureau at bbb.org.

Wing Snob will cooperate fully with any legitimate external dispute resolution processes. We believe in resolving concerns amicably and encourage open communication before pursuing formal action.

11. Policy Updates

Wing Snob reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated revision date. Continued use of our website and services following any updates constitutes your acceptance of the revised policy. We encourage you to review this policy periodically.

12. Contact Information for Refund Requests

For all refund-related inquiries, cancellation requests, exchanges, or disputes, please contact the Wing Snob customer support team using the information below: